novosgoods Terms of Service

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Welcome to novosgoods. These Terms of Service ("Terms") set out the rules that apply when you visit or use the novosgoods website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by novosgoods, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with every applicable federal, state, and local law and regulation. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our authorization;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling novosgoods products for commercial purposes without our express written consent.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, novosgoods may correct the mistake and amend or cancel any affected orders before they are dispatched, issuing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@novosgoods.shop within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novosgoods's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to novosgoods and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novosgoods will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim arising from these Terms or your purchase to novosgoods's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

novosgoods may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosgoods
• Customer Support Email: support@novosgoods.shop
• Customer Support Phone: 16362121170
• Physical Business Address: 5721 HAWTHORNE DR, HOUSE SPRINGS, MO 63051, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST