novosgoods Order & Shipping Policy

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Thank you for choosing novosgoods. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders, shipping, and deliveries so you always know what to expect from checkout to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed that same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are dispatched only Monday through Thursday, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

novosgoods also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins soon after your order is placed.

• If you need to correct your shipping address or change your order, please email us at support@novosgoods.shop within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, the shipping address can no longer be changed.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novosgoods
• Customer Support Email: support@novosgoods.shop
• Customer Support Phone: 16362121170
• Physical Business Address: 5721 HAWTHORNE DR, HOUSE SPRINGS, MO 63051, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST